Refund policy


J’s Scrubs & Js — Return & Refund Policy

Effective Date: September 18, 2026

Thank you for shopping with J’s Scrubs & Js. We want every customer to have a clear understanding of our return and refund procedures before placing an order.

ALL SALES ARE FINAL

Due to the nature of our apparel products, all sales are final unless an item arrives damaged, defective, or incorrect.

We do not accept returns or exchanges for:

  • Incorrect size selected by the customer
  • Change of mind
  • Color preference
  • Style preference
  • Items that no longer fit as expected
  • Failure to review the product description or size chart before ordering

Customers are responsible for selecting the correct size and reviewing all product information before completing a purchase.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, you must contact J’s Scrubs & Js within 48 hours of delivery.

Your request must include:

  • Order number
  • Customer name
  • Description of the issue
  • Clear photographs showing the item and the issue
  • Photographs of the packaging, when applicable

We will review the claim and determine whether the item qualifies for a replacement or refund.

Items must not be worn, washed, altered, or damaged by the customer.

Refunds

If your claim is approved, an applicable refund will be issued to the original payment method used for the purchase.

Please allow your payment provider additional processing time after J’s Scrubs & Js issues the refund. The time required for the refund to appear in your account may vary depending on your payment provider. 

Return Shipping

If J’s Scrubs & Js determines that an item was shipped incorrectly or arrived defective or damaged, we will provide return instructions when applicable.

For any return approved by J’s Scrubs & Js, customers must follow the return instructions provided by the company. Do not send merchandise to an address unless J’s Scrubs & Js has authorized the return and provided the appropriate return instructions.

Order Cancellation

Orders may be canceled only if the cancellation request is received before the order enters processing or fulfillment.

Once an order has been processed or shipped, cancellation may no longer be possible.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

J’s Scrubs & Js is not responsible for orders shipped to an incorrect address provided by the customer