Shipping policy

Orders are typically processed and prepared for shipment within 3–5 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or recognized holidays. Processing times may be extended during product launches, sales, holidays, or periods of unusually high order volume.

Shipping

After your order has been processed, it will be shipped using the carrier and service selected or provided at checkout.

Estimated delivery times are provided by the shipping carrier and are not guaranteed. Delivery times may vary because of weather, carrier delays, holidays, incorrect addresses, or other circumstances outside of J’s Scrubs & Js’ control.

 Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

J’s Scrubs & Js is not responsible for packages delivered to an incorrect address because of information entered incorrectly by the customer.

If you realize that your shipping address is incorrect, contact us immediately. We will attempt to make corrections before the order ships, but changes cannot be guaranteed once an order has entered processing or been shipped.

 Tracking Information

Once your order has shipped, tracking information will be provided when available.

Tracking information may take some time to update after the package has been accepted by the carrier.

 Lost, Stolen, or Delayed Packages

Once an order has been shipped and transferred to the shipping carrier, J’s Scrubs & Js is not responsible for shipping delays caused by the carrier.

If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the carrier. You may also contact the shipping carrier directly to open an investigation.

Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping charges are non-refundable, except where required by applicable law.